Rubbish Removal Bermondsey Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Bermondsey provides rubbish removal and waste collection services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person, business or organisation booking or receiving the rubbish removal or waste collection service.
Company, we, us or our means Rubbish Removal Bermondsey, the provider of the services.
Services means any rubbish removal, waste collection, clearance, loading, transportation, or related services provided by the Company.
Waste means the items, materials, rubbish or refuse that the Customer asks the Company to collect and remove as part of the Services.
Contract means the agreement between the Customer and the Company for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides rubbish removal and waste collection services, including but not limited to household rubbish clearance, bulky item removal, office and commercial waste clearance, garden waste removal and mixed waste collection. The specific scope of the Services for each booking will be set out in the booking confirmation or agreed with the Customer at the time of collection.
The Company reserves the right to refuse to remove any items that it reasonably believes to be hazardous, illegal, prohibited, unsafe to handle, or outside the scope of the agreed Services. The Customer is responsible for informing the Company in advance if any items may be difficult to access, unusually heavy, or require special handling.
3. Booking Process
Bookings for rubbish removal and waste collection may be made by telephone, email or through an online enquiry form where available. A booking is only considered confirmed when the Company has accepted it and provided a booking confirmation, which may be verbal or written.
When placing a booking, the Customer must provide accurate and complete information, including but not limited to the collection address, contact details, type and approximate volume or weight of waste, access details, parking requirements and any special circumstances that may affect the provision of the Services.
The Company may provide an initial estimate based on the Customer's description of the waste and the Services required. This estimate may be subject to change following an on-site assessment by the Company’s team, where the actual volume, weight, type of waste or access conditions differ from the information provided at the time of booking.
The Customer is responsible for ensuring that an authorised person is present at the collection address at the agreed time to grant access, confirm the items to be removed and approve any changes to the price that may result from the on-site assessment.
4. Service Area and Access
The Company primarily operates in Bermondsey and the surrounding local area. Service availability may vary depending on the exact location, access and scheduling capacity. The Company reserves the right to decline a booking if the address falls outside its operational area or if safe access cannot be reasonably arranged.
The Customer must ensure that there is safe and reasonable access to the property and to the waste to be collected. This includes providing clear instructions for entry, ensuring that any gates, doors or access points are unlocked and that walkways and stairways are safe and free from obstruction.
Where parking restrictions apply, the Customer is responsible for arranging suitable parking or permits where possible, and for informing the Company of any restrictions in advance. If parking is not available or legally permitted near the collection address, the Company may not be able to complete the Services or may apply additional charges for parking or extra labour.
5. Pricing, Estimates and Quotes
Prices for the Services may be based on factors including the volume or weight of waste, the type of waste, the labour involved, access conditions, distance to the vehicle and disposal costs. The Company may provide an estimate or quote before collection based on the information supplied by the Customer.
Any estimate provided before an on-site assessment is a guide only and is not binding on the Company. The final price will be confirmed on site once the team has inspected the waste and assessed the work involved. If the final price differs from the initial estimate, the Customer will be informed before work begins and may choose whether to proceed.
Where a fixed price has been agreed in advance in writing, the Company will honour that price provided that the waste and access conditions are as described by the Customer at the time of booking. If significant differences arise, the Company reserves the right to vary the price accordingly or to decline to carry out part or all of the Services.
6. Payment Terms
Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection. The Company may accept payment by cash, debit or credit card, bank transfer or other methods as notified to the Customer from time to time.
For business Customers, the Company may, at its discretion, agree to provide Services on account. In such cases, payment terms will be communicated to the Customer, and invoices must be paid within the stated period. The Company reserves the right to charge interest and reasonable recovery costs on overdue invoices in accordance with applicable UK legislation.
The Customer is responsible for paying any congestion charges, tolls, parking charges or penalty notices incurred directly as a result of the provision of the Services at or near the collection address, where these costs arise from circumstances beyond the Company’s reasonable control.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by contacting the Company as soon as possible. Where the Customer cancels with sufficient notice, no cancellation fee will normally be charged. The Company may define a minimum notice period for cancellations or amendments, which will typically be at least 24 hours before the scheduled collection time.
If the Customer cancels a booking with less than the required notice period, or fails to provide access to the property at the agreed time, the Company reserves the right to charge a cancellation fee or a call-out fee to cover the costs incurred.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, access problems or legal restrictions. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative time or date for the Services where possible.
8. Customer Responsibilities
The Customer is responsible for:
Ensuring that they have full authority to dispose of the waste and that the waste is not subject to any third-party interest or dispute.
Separating and clearly identifying any items that must not be removed from those that are to be collected.
Ensuring that waste is reasonably accessible and not concealed or mixed with items that are not intended for removal.
Informing the Company in advance of any waste that may be hazardous, contaminated, sharp, heavy or otherwise requiring special equipment or handling.
Complying with all applicable laws and regulations relating to the waste being presented for collection.
9. Prohibited and Hazardous Waste
The Company operates in accordance with UK waste management and environmental regulations. Certain types of waste cannot be collected or require special arrangements. Examples include but are not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, pressurised containers, explosives, radioactive materials and certain electrical or electronic items.
The Customer must clearly inform the Company if any waste to be collected falls into a special or hazardous category. The Company may refuse to handle such waste or may propose a separate service with specific pricing and procedures if it is able to arrange compliant disposal.
If the Company discovers on site that the waste includes prohibited or hazardous items that were not disclosed, it may decline to remove them, adjust the price, or terminate the Services immediately. Any additional costs incurred as a result of undisclosed hazardous waste may be charged to the Customer.
10. Performance of Services
The Company will provide the Services with reasonable care and skill and in line with accepted industry practice for rubbish removal and waste collection. Collection times are estimates and may be subject to traffic, access and operational conditions; time is not of the essence unless expressly agreed in writing.
Employees and contractors of the Company will take reasonable care to avoid damage when removing waste. However, the Customer should take reasonable steps to protect floors, walls, fixtures and fittings where necessary, and to move fragile or valuable items out of harm’s way before the Services commence.
11. Liability and Limitations
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Subject to the above, the Company will not be liable for any loss of profits, loss of business, loss of opportunity, loss of goodwill or any indirect or consequential loss arising out of or in connection with the provision of the Services.
The Company’s total liability to the Customer in respect of any loss or damage arising under or in connection with the Contract, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.
The Company will not be liable for damage to property or belongings where such damage results from defective or unsafe construction, weak or unstable structures, concealed defects, or circumstances beyond the Company’s reasonable control. The Customer is responsible for notifying the Company of any known vulnerabilities before work begins.
12. Waste Transfer and Environmental Compliance
The Company is committed to lawful and responsible waste management. All waste collected will be transported and disposed of in accordance with applicable UK waste and environmental regulations. Where required, waste will be transferred to licensed facilities for recycling, recovery or disposal.
In accordance with legal requirements, the Company may issue a waste transfer note or similar documentation for certain types of collection. The Customer must provide any information reasonably required to complete such documentation accurately.
Ownership of the waste transfers to the Company at the point of collection and loading into the Company’s vehicle, provided that the Customer has the legal right to dispose of it. Once collected, the Company will decide on appropriate lawful treatment, recycling or disposal routes.
13. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible so that any issues can be investigated and, where appropriate, resolved. The Customer should provide full details of the concern, along with any supporting information.
The Company will review complaints in a fair and timely manner and may request access to the property or evidence such as photographs to assess the situation. Where a complaint is upheld, the Company may, at its discretion, offer a remedy such as a partial refund, a price adjustment or a re-visit to carry out additional work.
14. Data Protection and Privacy
The Company will collect and process personal data such as names, contact details, service addresses and payment information in order to provide the Services, manage bookings and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Company will not sell or disclose personal data to third parties except where necessary for the performance of the Services, for legal compliance or with the Customer’s consent. The Customer has rights in relation to their personal data, including the right to access certain information held about them, subject to legal conditions.
15. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date on which the updated Terms and Conditions are made available. The version in force at the time of booking will apply to that Contract unless otherwise agreed in writing.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the provision of the Services.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.
These Terms and Conditions, together with any written confirmation of the booking, constitute the entire agreement between the Customer and the Company relating to the Services and supersede any prior discussions, correspondence or representations.
