Rubbish Removal Bermondsey Privacy Policy
This Privacy Policy explains how Rubbish Removal Bermondsey collects, uses, stores and shares personal data when providing rubbish removal and related services. It also describes the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Removal Bermondsey customers in our service area and to individuals who contact us about our services.
Who we are and how to contact us
Rubbish Removal Bermondsey is a rubbish removal service provider operating in the Bermondsey area and surrounding locations. For the purposes of data protection law, we are the data controller of the personal data described in this Privacy Policy.
If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details provided on our main customer communication channels.
What personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address, telephone number, mobile number, email address, and any other contact details you provide when you enquire about or book our services.
Service and booking details: information about the property where rubbish is to be collected, access instructions, type and quantity of waste, preferred dates and times for collection, and any special instructions or notes that you choose to provide.
Payment and transaction information: payment method details, limited card details as required to process payments, billing address, records of payments made, refunds and account balance information. Card details are usually handled by secure payment processors and not stored by us in full.
Communication and correspondence: records of communications between you and us, including emails, messages, phone call notes, and any complaints, feedback or queries you raise.
Website and usage data: if you interact with our online services, we may collect technical data such as your IP address, browser type, device identifiers, pages visited, and the time and date of visits. This may include the use of cookies or similar technologies where permitted by law.
Marketing preferences: your preferences about receiving marketing communications from us, and records of whether and how you have consented or opted out.
How we collect your personal data
We collect personal data directly from you when you contact us by phone, email, online forms, messaging services, or when you speak to our staff in person. We may also receive personal data from third parties, such as payment providers, online booking platforms or comparison sites if you use them to arrange services with us.
Where you provide personal data about another individual, for example a neighbour or landlord contact, you should ensure that you have their permission to share their details with us and that they understand how their data may be used.
Lawful basis for using your data
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, the lawful basis will usually be one or more of the following:
Performance of a contract: we process your data to provide our rubbish removal services to you, to manage your bookings, to take payment, to contact you about your service and to fulfil our contractual obligations.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This can include managing and improving our services, handling customer enquiries, ensuring site and operational security, protecting against fraud, and maintaining records for business management purposes.
Legal obligation: we may process your personal data where this is necessary to comply with legal obligations, such as tax and accounting rules, waste disposal regulations, or obligations to regulatory authorities and law enforcement.
Consent: in some situations we rely on your consent, for example for certain types of marketing communications or where cookies and similar technologies are not strictly necessary. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide our services: managing enquiries, providing quotes, booking and scheduling collections, performing rubbish removal, invoicing, processing payments, and communicating with you about your service.
Customer support: responding to questions, handling complaints, resolving issues and providing aftercare or follow up services.
Business administration: maintaining internal records, managing accounts and financial records, monitoring service performance, staff training and quality control.
Legal and regulatory compliance: maintaining records required by law, responding to legal requests, cooperating with regulatory authorities and complying with health, safety and environmental obligations.
Marketing and service information: sending information about services that may be relevant to you, service updates and offers, subject to your preferences and applicable law. You can opt out of marketing communications at any time.
Sharing your personal data and processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and are required to take appropriate security measures. Depending on our operational needs, processors may include:
Payment service providers: to process card and other electronic payments securely, handle refunds and prevent fraud.
IT and hosting providers: to host our systems, website, email and data storage, and to provide technical support.
Customer relationship management tools and communication platforms: to help manage bookings, send reminders or notifications, and maintain service records.
Professional advisers: such as accountants, auditors and legal advisers, where they need access to limited personal data in order to provide their services to us.
We may also share personal data with other independent controllers in specific circumstances, for example:
Regulators, public authorities or law enforcement: where we are required to do so by law or where disclosure is necessary to protect our rights, property, staff or customers.
Waste management facilities and partners: to the extent necessary to evidence lawful disposal of waste or to coordinate services, usually in a way that minimises any personal data shared.
We do not sell your personal data. Where data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with data protection law.
Data retention and storage
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. The exact retention period will depend on the type of data and the context of our relationship with you.
Generally, we keep customer and service records for a period that allows us to respond to queries, deal with complaints, manage warranty or follow up work and comply with tax and accounting rules. Once the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked back to you.
We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction, using a combination of technical and organisational measures appropriate to the nature of the data and the risk involved.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. They include:
Right of access: you can request a copy of the personal data we hold about you, as well as information about how we use it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal basis to keep it.
Right to restrict processing: you can request that we restrict our processing of your personal data in certain situations, such as while we are checking its accuracy or assessing an objection you have raised.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing at any time.
Right to data portability: where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us using our standard contact details. We may need to verify your identity before responding to your request.
Complaints and contact information
If you are concerned about how we handle your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office or with your local supervisory authority if you are based outside the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. Any updated version will apply to all Rubbish Removal Bermondsey customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
